Specialist third-party manager of residential for rent homes – Fresh – celebrates three award wins at this year’s Global Student Living Awards. The back-to-back awards is the most wins for a single operator in the UK and Ireland.
Fresh wins Best Private Housing (UK & Ireland) for the second year running, Best Learning Environment (UK & Ireland) for Eden Square in Coventry, and Best Individual Accommodation (UK & Ireland) for Woodside House in Glasgow.
These wins follow Fresh achieving a record high Net Promoter Score (NPS) of +34 for its student accommodation offering, against a sector average for private halls of +8.
“These awards are entirely based on unfiltered feedback from our residents, which means a huge amount to us. Taking home the Best Private Housing award for the second year running shows how much our people really care about making the Fresh difference for our residents and I’m enormously proud of the work they do. We have built a culture of continual improvement and innovation, including our ground-breaking ‘Be’ wellbeing programme.”Sam Scott, Managing Director, Fresh
Launched in 2020, Fresh’s ‘Be’ Wellbeing Programme has been central to the continued high satisfaction scores from residents. ‘Be’ is unique in the sector as a comprehensive method of offering excellent customer service at every touch point – through insight and building meaningful relationships between the Fresh site teams and residents.
Fresh currently manages c.22,000 student accommodation, Build to Rent and co-living homes for a wide range of clients across over 70 properties. Over the last 11 years, Fresh has delivered effective management for clients while maintaining a focus on high levels of service for residents – holding an over 94% customer satisfaction rating in a recent independent survey.