Purpose-built student accommodation (PBSA) provider Homes for Students has recently announced several changes within its senior team to further strengthen operations within the sector.
Paul Marshall has joined Homes for Students as Client Finance Director; a new role focused on delivering first class reporting, processing, and high-level financial management that are essential to support ongoing organisational growth and client success.
Carrying over 13 years’ experience from global healthcare firm Bupa, he will lead the collaborative efforts across a large internal finance team whilst driving new initiatives and continuously improving the service provided to Homes for Students’ clients and stakeholders.
Former Senior Director of Sales and Operations Scott Lewis is stepping into the new role of Chief Operating Officer. Scott has been part of Homes for Students since 2016 where he has championed strategic focus on process excellence, customer satisfaction, and innovation. The role brings together several key business areas including operations, sales, marketing, communications, reporting and systems.
Stephanie Wessel has been promoted to Director of People and Culture. Joining the company over two years ago, Stephanie has excelled in transforming many aspects of the internal people team, systems and procedures. She will continue to drive initiatives to further enhance training, recruitment, onboarding and policies, alongside chair the award-winning inclusivity programme ‘Together is Better.’
“I strongly believe our people are our superpower and therefore delighted to welcome new and familiar faces to our senior teams. I know Paul, Scott and Steph are laser focused on driving further innovations across the organisation, the properties we manage and the broader PBSA industry. I feel confident that these new positions will further bolster our leadership team and with plenty of new business in the pipeline and our strongest ever student feedback scores, we’re in great shape for an even better and brighter future.”Kate Forester, Managing Director (MD), Homes for Students
Homes for Students recently became the only PBSA provider to achieve the Investor in Students (IIS) GOLD accreditation for a second consecutive year. The company’s NPS increased by 5.30 points from 28.86 in autumn to 34.26 in spring 2023, demonstrating a significant positive jump in students’ perception of their experience over the course of the year.
In addition to the IIS success, Homes for Students were also presented with the Global Student Living (GSL) GOLD certification at this year’s CUBO Conference. In a triple celebration, the company has also been shortlisted in the ‘Best Value for Money’ category for this year’s GSL awards.