Student Roost accommodation manager named ‘Hero of the Year’

AccommodationManager at Student Roost’s Hillfort House purpose built student accommodation (PBSA) has received the 'Hero of the Year’.

ASRA award winner Paul Collins from Student Roost | PBSA News
ASRA award winner Paul Collins from Student Roost. Picture by Michal Wachucik/Abermedia.

Student Roost were delighted to announce that Paul Collins, Senior Operations Manager at Student Roost’s Hillfort House property in Brighton has been named the first ever ‘Accommodation Hero of the Year’ at the inaugural Association for Student Residential Accommodation (ASRA) Awards. The prestigious industry awards ceremony was held in Aberdeen at the end of April.

ASRA is the leading organisational body for student accommodation professionals across the UK and Ireland. The group support the work of organisations and individuals who dedicate their career to providing the best accommodation for students.

Paul has made a seismic difference to the living experience and university journey for over 300 students. His colleagues chose him to be entered for the ‘Accommodation Hero of the Year’ award, in recognition of the positive changes he has made to the Hillfort House PBSA property.

This includes implementing roaming team members, listening to and actioning resident feedback, and introducing more resident engagement events.

“It’s always nice to receive personal accolades and winning an award in the first ASRA Awards is such an achievement. The success of Hillfort House has been an accumulative effort from the whole Student Roost team, and I’m so grateful I get to work with such passionate, dedicated people.”

Paul Collins, Senior Operations Manager at Student Roost

In the ‘Accommodation Hero of the Year’ category, Paul was the only individual to be shortlisted within the PBSA sector. He was competing against team members at the University of Manchester, the University of East London and Queen’s University Belfast.

The judges commended Paul’s ability in positively transforming the relationship with residents. They noted his commitment to listening to and implementing feedback, and his remarkable efforts to enhance their living experience.

“When Paul joined the business, he knew he had a huge task on his hands to transform the relationship with residents, the local community and inspire a dispirited property team.

“In the short time he’s been at Student Roost, Paul has created a positive, collaborative working environment, an increase in the property’s customer satisfaction score, and a student community enjoyed by all residents. We’re so proud to have him as part of our team and winning this award cements Paul’s achievements and passion within the sector.”

Stacey Harley-Sayles, Regional Operations Manager at Student Roost.

Founded in 2017, Student Roost owns and operates over 50 properties across 21 cities in the UK. Each year, over 23,000 students choose Student Roost as their home during their studies.

In March, Greystar and Student Roost secured planning for a Bristol PBSA scheme. It will replace the current Rupert Street Car Park with a single building which aims to give the impression of being split into two towers. 328 student rooms in a mix of en-suite apartments and studios will be situated in one tower, with a student sky lounge.